Streamlined Procurement Process

Explore our structured FAQ, visual trust elements, and multilingual support for seamless engagement.

1、Enterprise Qualification and Strength

Q: When was your company established? What is the annual production capacity scale?

A: Our company was established in 2016, with 10 automated production lines and an annual production capacity of 100 million units. We are equipped with 50 professional technical teams and have passed ISO 9001 quality management system certification.

Q: Does the factory have export qualifications? Distribution of cooperative customers?

A: We have obtained international certifications such as CE/FCC/ROHS, and our products have been exported to more then 100 countries in Europe, America, Southeast Asia, etc. Our cooperative clients include different industry enterprises , such as cross-border e-commerce/brand merchants/retailers.

Q: What are the core parameters of headphones? What customizations are supported?

A: Supports Bluetooth 5.3/Wi Fi 6 dual-mode connection, with a frequency response range of 20Hz-20kHz and a noise reduction depth of 40dB (ANC technology). Customizable driver unit size (40mm/50mm), ear mask material (memory foam/protein skin), headband structure (metal/plastic), etc.

Q: How to ensure sound quality and wearing comfort?

A: Adopting ergonomic head beam design, pressure distribution optimization testing has passed ISO 3382 standard; Joint tuning by the acoustic team, supporting custom EQ adjustment, and ear mask breathability certified by ISO 10993 biocompatibility.

Q: What packaging and logo customization are supported?

A: We provide packaging in color boxes/vacuum formed boxes/gift boxes, supporting silk screen/UV printed logos. The minimum order quantity is 500 pieces, and multiple language manuals can be provided simultaneously.

Q: Can special features be developed based on customer needs?

A: Support customized development of deep noise reduction technology, lighting modules, environmental sound enhancement, etc., providing full process technical support from design to mass production, with an average development cycle of 45 days.

2、 Product Technical Parameters

3、 Customized services

4、 Quality and Certification

Q: What international certifications has the product passed? How long is the warranty period?

A: Through BQB (Bluetooth certification), IEC 60945 (waterproof and dustproof), FDA (material safety) certification, we provide a 2-year warranty and support third-party quality inspection reports (such as SGS).

Q: How to control the rate of defective products?

A: The dual process of raw material and finished product manual re inspection, with a critical process CPK value of ≥ 1.33 and a defect rate controlled within 0.5%.

5、 Supply Chain and Logistics

Q: Minimum Order Quantity (MOQ) and Delivery Time?

A: The standard MOQ is 300 pieces/model, supporting mixed styles and colors. The standard delivery cycle is 15-30 days, and urgent orders can be shortened to 7 days.

Q: How are logistics methods and shipping costs calculated?

A: We offer multiple options including sea freight (45 days to Europe and America), air freight (7-10 days), and express delivery (3-5 days), and support DDP/DDU terms. Freight charges are calculated based on actual volume/weight.

6、 After sales service

Q: How to deal with quality issues in bulk orders?

A: Provide 1% spare parts replacement service, respond to quality issues within 48 hours, provide solutions within 7 working days, and bear the return and exchange shipping costs for major quality issues.

Q: Does it support OEM/ODM mode?

A: Provide full chain OEM services from ID design, structural optimization to brand packaging, with the option to sign a non disclosure agreement (NDA) and support for exclusive customer service docking.